Name Open-Source Mobile Message Platform
Source FrontlineSMS
Hyperlink to Source
Description FrontlineSMS is an open-source messaging platform designed to support engagement needs. The core functionality of the app links four core components: a mobile gateway, activities+ light-touch automation, an inbox + contact database, and APIs.
Long description
Lead Institution FrontlineSMS
Logo of lead Institution Logo institution
Partners Cambridge University’s Centre of Governance and Human Rights (CGHR)
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Info link
Implementation link
Case study link
Video embed code or link to video page
Type Software
Potential for reuse High
Part of the innovation having potential to be reused Messaging platform
Open source Yes
Open Source URL
Data Input Formats N/A
Data Output Formats N/A
Maintenance Requirements
Plug & Play Partly
Outputs compatible with indicators from Official Statistics No
Status Implemented
Country use cases
Target Groups
Civil Society Organizations
Private Sector
Statistical Institute
Sectors where the innovation can be applied
  • Education
  • ,
  • Private Sector
  • ,
  • Social Development
  • Areas of technological innovation
  • Mobile Data Collection
  • ,
  • Technical Infrastructure
  • Areas of management practice innovations
    Use of Alternative Data Sources
    Areas of institutional process innovations
    Digital Activism
    Non-Official Statistics
    Case Study URL with Public Sector Participation
    Case Study Description In early 2009, Plan was working to strengthen both local and national reporting of trafficking and violence in Benin, West Africa. They were looking for a way to lower children’s and community members’ barriers to reporting, including the risk of reprisals and stigma, communications challenges, and access to places where violence could be reported. The Plan team theorized that collecting reports via SMS, which is anonymous and low-cost, would encourage reporting.
    Picture describing Case Study Logo institution
    Good practices displayed Yes
    Created On 2014-04-12
    Updated On 2016-10-24
    Status Published
    Develop capability improvements